Below is my most recent post to the Live Community on the TT website. Granted, it is now 2010, but it appears that TT support is still suffering from technical confusion and general brain freeze:
…MS determined that TT Online is ** not ** compatible with Win 7 with IE8…others should be made aware of ongoing problems around Win 7 and IE8 (should you consider switching to the online ver).
When I attempted to use TT Online 2009, the application would constantly hang when “updating”. My progress shows up as 16%, but the minute I try to click on a tab, the updating starts. I have found NO solutions on the TT website (tried numerous, so-called fixes). You can search on “update” or “hang” in the TT live community and see what I am talking about.
Furthermore, a chat tech confirmed this incompatibility this weekend (1/4/2010) when I reported the problem. So I disabled IE8 and installed Firefox. Now everything is working, but I am wondering if I want to give Intuit anymore money.
I spoke with the same support team (in Tucson) this morning and they absolutely DENY that there is any problem with IE8 and Windows7 when using TT Online 2009. Their system requirements state that Win7 and IE8 are compatible. They claim that the MSDN article (above) applies only to TT Online 2008. I don’t believe this — their staff is apparently confused and covering their a****. They were belligerent, at best. At this point in time, I believe that MS knows more about this than they do.
Just read through some of “update” and “hang” posts for Win7 and IE8 on the TT Live Community. TT has fallen over and can’t get it.
Good for people to know.
wow it has been months I decided to login to my Turbo Tax account today to see if it would work and would you believe it still does not work?!
Below is my most recent post to the Live Community on the TT website. Granted, it is now 2010, but it appears that TT support is still suffering from technical confusion and general brain freeze:
…MS determined that TT Online is ** not ** compatible with Win 7 with IE8…others should be made aware of ongoing problems around Win 7 and IE8 (should you consider switching to the online ver).
http://msdn.microsoft.com/en-us/ie/dd441788.asp
When I attempted to use TT Online 2009, the application would constantly hang when “updating”. My progress shows up as 16%, but the minute I try to click on a tab, the updating starts. I have found NO solutions on the TT website (tried numerous, so-called fixes). You can search on “update” or “hang” in the TT live community and see what I am talking about.
Furthermore, a chat tech confirmed this incompatibility this weekend (1/4/2010) when I reported the problem. So I disabled IE8 and installed Firefox. Now everything is working, but I am wondering if I want to give Intuit anymore money.
I spoke with the same support team (in Tucson) this morning and they absolutely DENY that there is any problem with IE8 and Windows7 when using TT Online 2009. Their system requirements state that Win7 and IE8 are compatible. They claim that the MSDN article (above) applies only to TT Online 2008. I don’t believe this — their staff is apparently confused and covering their a****. They were belligerent, at best. At this point in time, I believe that MS knows more about this than they do.
Just read through some of “update” and “hang” posts for Win7 and IE8 on the TT Live Community. TT has fallen over and can’t get it.